Terms of Service

Agreement to Terms

By browsing Frost Buddy or placing an order on frostbuddy.com, you are agreeing to these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website and services.

Order Process and Acceptance

Every order you place at Frost Buddy is treated as an offer to purchase. We reserve the right to decline or cancel any order for reasons including but not limited to:

Items being out of stock
Pricing errors
Suspected fraudulent activity

If we cancel your order after payment has been made, you will receive a full refund for any charges incurred. Please be aware that receiving an order confirmation email does not mean your order has been finally accepted — acceptance only occurs when your order has shipped.

Product availability is never guaranteed until your order ships. For popular items such as our new arrivals and exclusive drinkware and accessories, stock can sell out quickly.

Unavailable Items

If an item you ordered is unavailable, we will contact you with the following options:

Wait for a restock
Select a comparable substitute product
Cancel the order and receive a full refund

Pricing and Availability

Prices displayed on Frost Buddy may change without prior notice. Availability is only confirmed upon acceptance and shipment of your order.

Warranty for Drinkware

Frost Buddy provides a 1-year limited warranty on our drinkware products covering manufacturing defects, including issues such as lid failure, seal leaks, or loss of insulation during normal use.

This warranty does not cover:

Normal wear and tear
Cosmetic scratches or dents from accidental drops
Damage from improper use, including placing products on stoves or in microwaves
Damage caused by incorrect washing or care

To submit a warranty claim, please provide your receipt or order number. Claims will be satisfied through replacement parts or products. Please note that refunds are not offered under this warranty.

Your Responsibilities

You are responsible for providing accurate shipping and contact details. Frost Buddy is not liable for orders shipped to incorrect addresses due to inaccurate information you provided. If reshipping is required due to incorrect address details, you may be charged for the additional shipping costs.

To maintain your product and warranty eligibility, please follow the included care instructions carefully. Damages from improper care will not be covered by this warranty.

Limitation of Liability

The maximum liability Frost Buddy accepts related to any order is limited to the total amount you paid for that order. We disclaim any liability for indirect, incidental, or consequential damages arising from your use of our website or products, to the fullest extent permitted by law.