Return & Refund Policy

Return & Refund Policy

Last updated: 2026-11-12

This Return & Refund Policy explains how Frost Buddy handles eligible return and refund requests.

Return Window

You may request a return within 30 days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at ch7y7@ourl.me with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Return Shipping Costs If your return is due to a change of mind, you are responsible for the shipping costs to send the item back to Frost Buddy..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at ch7y7@ourl.me.

Store-Specific Conditions

  • Return & Refund Policy Return Eligibility and Time Frame Frost Buddy accepts returns and exchanges within 30 days from the original purchase date to ensure your new drinkware or accessory fits your lifestyle perfectly.
  • Items must be unused, in their original condition, and returned with intact packaging.
  • This allows you to assess the color, grip, and overall feel in your own environment.
  • Note that custom products—including those with personalized names, custom logos, or laser engraving—are final sale and cannot be returned or exchanged, as they are not resellable.
  • Any order noted as custom at purchase is exempt from returns.
  • Return Process Contact Frost Buddy using the method provided on our contact page.
  • Include your order number and the reason for your return in your message.
  • Wait for return instructions before sending your item back.
  • Return Shipping Costs If your return is due to a change of mind, you are responsible for the shipping costs to send the item back to Frost Buddy.
  • If the return results from a damaged product, an incorrect item sent, or a manufacturing defect, Frost Buddy will provide a prepaid return label to cover your shipping expenses.
  • Damaged or Incorrect Products If your order arrives damaged (such as a dented cooler or broken lid) or if you receive the wrong item, please contact Frost Buddy within 7 days of delivery.
  • We will arrange for a replacement or a refund and cover the cost of return shipping.
  • Refunds Once your returned item is received and inspected at our warehouse, Frost Buddy will process your refund to the original payment method.
  • Please allow 5 to 10 business days for the refund to appear, depending on your card issuer or bank processing times.
  • Exchanges To exchange an item, we recommend placing a new order for your preferred size or color immediately.
  • Then return the original product separately following the standard return procedure.
  • This minimizes risks of your desired item going out of stock while your return is being processed.